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Shipping & Returns

Roasted to order and sent fresh, Australia-wide. Last updated July 2025.

Roasted to order

We roast in small batches after you order, so your coffee arrives as fresh as possible. Orders are typically roasted and dispatched within 1–2 business days. Every bag is stamped with its roast date.

Shipping & delivery

We ship Australia-wide at a flat delivery rate, calculated at checkout based on your location. Once dispatched, delivery usually takes:

  • Sydney metro: 1–3 business days
  • NSW & major cities: 2–5 business days
  • Regional & remote areas: 5–7+ business days

Delivery times are estimates from our carrier and can vary during busy periods. You'll receive tracking details when your order ships. Please make sure your delivery address is correct — we can't be responsible for orders sent to an incorrect address.

Subscriptions

Subscription coffee is roasted fresh for each delivery on your chosen schedule. You can skip, swap, pause or cancel anytime from your account — changes made before your next roast date apply to that delivery.

Returns & problems

Because coffee is a fresh food product, we're generally unable to accept change-of-mind returns once an order has been roasted or opened. However, your satisfaction matters to us:

  • If your order arrives damaged, incorrect or faulty, contact us within 14 days and we'll replace it or make it right.
  • If something isn't right with your coffee, get in touch — we'll always do our best to help.

Nothing here limits your rights under the Australian Consumer Law, including the consumer guarantees that apply to the goods we sell.

Get in touch

Questions about an order or delivery? Contact us at orders@threepenceroasters.com.au or 02 9526 6899, or visit us at 18 Woodfield Boulevard, Caringbah NSW 2229.

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